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Indian call centres facing competition from SA

Source: Welcome to SIFY News

Call centres in Britain's northeast region have seen job losses with firms outsourcing work to India, but now another contender for the same work is South Africa.

There are fears in the region that South Africa could also become a viable alternative, with South African firms announcing plans to come and get business from the UK by organising a road show.

The skill base in South Africa is also said to be higher than in India.

In India, night-shift workers are needed to service the UK but South Africa does not have this problem.