My CAN-I Thought Process!: Which is best BPO market ?

April 21, 2004

Which is best BPO market ? - India

Kearney study, released March 30, ranking various offshore locations for back-office work. India emerges on top "by a wide margin" among the 25 countries in Kearney's "Offshore Location Attractiveness Index," which employs 39 criteria to rank the locations. China is ranked second, followed by Malaysia and the Czech Republic. The study was led by Spohr, Andrea Bierce, also a vice president in Kearney's financial institutions' practice, and Paul Laudicina, vice president and managing director of the firm's Global Business Policy Council in Washington, D.C., which spearheaded the study.
Kearney's 2004 index is not comparable with its 2003 rankings, because the parameters and methodology vary significantly. Even so, it is illuminating to see how the pecking order has changed. Last year's rankings had India leading a group of 11 countries: Canada, Brazil, Mexico, Philippines, Hungary, Ireland, Czech Republic, Australia, Russia and at the very end of that list, China. This year's rankings are in the following order: India, China, Malaysia, Czech Republic, Singapore, Philippines, Brazil, Canada, Chile, Poland, Hungary, and New Zealand.

"At this point, the BPO industry is fragmented, and you will see a consolidation in India with 10 to 12 major players emerging in the next two or three years," says Stefan Spohr, vice president of A. T. Kearney's financial institutions practice in New York City. "IBM is acquiring a delivery capability in BPO in India that it has been trying to build organically. It now appears that the company has decided it would be faster to acquire these capabilities than to build them in-house."

Ravi Aron, a professor of information and operations management at Wharton, who has been researching BPO trends for more than two years, offers a different view. He believes that while U.S. companies might acquire Indian BPO providers, many of them are moving towards a hybrid model rather than operating captive offshore centers. "GE, even though it had its own captive center in India, worked with Indian companies like Satyam," he says. According to Aron, the reason why such hybrid arrangements between U.S. and Indian companies will prevail is that captive centers and third-party BPO service providers have different strengths: captive centers are generally better at delivering quality, and BPO providers -- which operate as profit centers -- are better at lowering costs.

Very Interesting Note:

Bierce says some stories of companies being dissatisfied with outsourcing have to be taken with a grain of salt. She knows the background to some of those stories. "There was one financial institution that terminated a piece of work with an Indian company and when we talked to them, they said, 'It was our fault, not the Indian company's fault,'" she recalls. "The institution said, 'We were in too much of a hurry, we didn't properly communicate what this company (the vendor) was going to do for us internally, and we gave them some of our best clients, who complained.' They said that in hindsight they would have done it differently."

Another well-publicized case that Bierce views differently is Dell Computers' reported disenchantment with its Indian outsourcing vendor. "Dell was ramping up from zero to 5,000 people in less than a year," she says. "They did not segment the market as to who would call Dell Computers in Bangalore, and they overerestimated [the effectiveness of] the accent neutralization training." Hottell too talks of one particular company which entered into numerous outsourcing deals, only to end up with a mess on its hands. "We know of a company that outsourced bits and pieces of its activities to 18 providers of HR functions," he says.

Read the whole article @ Knowledge @ Wharton

Posted by Ramdhan Yadav at April 21, 2004 06:38 PM Perma Link

Comments

Posted by: am at February 11, 2005 11:50 AM

Posted by: am at February 11, 2005 11:51 AM

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Posted by: Thuriam at February 24, 2005 02:11 PM

Looking for Source Company informations to outsource E-Book, Data Conversion related jobs in India.

Posted by: Basudeb Banerjee at July 29, 2005 06:01 AM

Dear Sir/Madam,
We the above mentioned are an Indian firm engaged in the activity of Data Transcription/Conversion from hard copy to word format and in MEDICAL BILLING we have trained staff with superb voice control and translation skills .
We are based in Bangalore , India and have our offices in Chennai ,Hyderabad , we also
are in the activity of manufacturing Coated Abrasives for SAINT-GOBAIN ABRASIVES.
Our infrastructure is as follows ::
P 4 systems =25 nos
Ups (online) = 5 kva *2nos with 6 hours back up
Windows 2003 server enterprise version
Dedicated 512 Kpbs line
Software for review of converted data from Binary
Software for conversion of pdf/jpeg/tiff/bmtp to Doc
Dedicated team of staff of 38 members

We are in a position to convert data from hard copy by scanning it and then converting it to doc format and uploading the same via ftp to your server .
If you can give us a sample of the work to be converted , we shall do so at no charge and
depending on the quantum of data to be converted and the time period for the same , the pricing can be worked out . We can do data transcription of legal, medical and mathematical and records .

As our pricing is most competitive please feel free to correspond with us to know more about our procedures delivery schedules and available infrastructure and setup .
Thanking you in advance
( S . Y . PREETHAM REDDY)

Our contact Details
J P INDUSTRIES
# 21NARAYAN REDDY INDL AREA
OLD MADRAS ROAD ,
DOORVANINAGAR
BANGALORE -560016
+919845022335 , +919243108023 , +9108055353511
jp_industries@vsnl.net , jp_industries7121@yahoo.com

Details of licensed software:
Adobe reader
Microsoft office
Solid converter (pdf-doc)
Abby fine reader
Dragon fly voice transcription
These are just a few of the conversion software available with us .

Posted by: pritam at September 2, 2005 03:47 AM

Dear Sir,
We are glad to inform you that we have 500 pcs setup in Dhaka, Bangladesh and would like to have big projects of Data Conversion, Scanning, and Form Filling.
We would be grateful, if you kindly send us the details of available projects that you have right now so that we can have a long term business relationship. Please send us your reply as soon as possible.

Thank you.

Best Regards,
Anirban Rakshit
Executive Director
Siddique Softtech Limited
Dhaka, Bangladesh
0088-0177-241985
www.siddiquesoft.com

Posted by: Anirban Rakshit at October 25, 2005 03:01 AM

Dear Sir/Madam

Please afford me the space to introduce my company and self. My name is Nicola Cort – Business Development Manager of El Dorado Business Solutions. El Dorado Business solutions is a Business Process Outsourcing company functioning out of Georgetown Guyana and has been tasked with meeting the BPO needs of major companies within the Caribbean, UK and North America for the past three years.
With a well trained and qualified staff force – Geared and ready to meet your BPO needs – we skillfully and effectively handle all BPO Requirements within the areas of;

• Back Office Clerical work
• Internet Research
• Proof Reading
• Form Filling
• Data Entry
• Insurance Claims
• General Surveys
• Medical Billing
• Medical Transcription
• Data Conversion
With a Management Team with over 70 years of combined experience, you can rest assured that your company’s needs and functions will be executed with precision and skill, while being governed by standard managerial practices.
Our state of the art facility is equipped to handle all of the above stated functions with the capacity to sit 75 operators per shift, while emphasis is placed on client confidentiality and data security.
We bring to you attention, our “Three Step Quality Control Strategy” that assured client satisfaction, with importance being placed on customer care, data security, accuracy and quality (99.9%).
I stand ready, wiling and able to meet with your company’s needs. Should there be any available projects that El Dorado Business Solutions can execute, do not hesitate to make contact with me as soon as possible.

Yours truly,

Nicola Cort – Business Development Manager
El Dorado Business Solutions
nicolacort@yahoo.com

Posted by: Nicola Cort at November 12, 2005 12:20 PM

Respected Sir,

My Company running in fast five years in the field of Data Entry, Data Conversion, Forms Entry, OCR Cleanup type of jobs handling in different companies jobs.

Total Systems 11 Nos.

Server System 1 No

Total Operators 27 Nos.

UPS 7Kv

Please Kindly Help Me.

Thanking You

For Magnet Software Systems

G.S. Magesh Kumar

Posted by: G.S. Magesh Kumar at January 27, 2006 01:05 AM

i want to take data conversion project in bulk.i have the capacity of 40 pcs.presently i am handling u.s. based project so plz contact me on 09872642033

Posted by: sahil mehra at February 15, 2006 06:30 AM

Dear Sir/madam,
Prachurya Infosys Pvt. Ltd ., based at Bhubaneswar, Orissa, India is a seven years old Information Technology Enable Services organization, with specialization in Medical Transcription (Project & In -House training) having specialization in the field of cardiology, radiology & pathology. We do undertake the projects with ON LINE outsourcing organization. We wanted to have an association with your organization in the field of project work on Medical Transcription. The mutual entrepreneurship will have a further tie up for the benefit of both the organization . Our offer may please be considered for further association.

Thanks.

Manaswini Mohanty

Posted by: manaswini mohanty at March 31, 2006 12:18 AM

Manaswini Mohanty

Posted by: manaswini mohanty at March 31, 2006 12:20 AM

Dear madam/Sir,

Its a pleasure to present myself for the new uprising Coding Industry in the market. I being myself a CPC, and we have promising coders at our disposal who are producing very high quality output in the arena of Medical Coding.

We have a huge setup comprising of:
1. Server (2 nos.): Compaq Proliant ML350, Dual Xeon Processor, Hot Swap loaded with Windows 2000 Server.
2. Work Station: 100 Nos Compaq with Licensed Win XP Professional OS.
3. Work Station (Wipro, Assembled) 50 Nos.
4. Router DI1750 1 No.
5. Leased Internet Line 256 Kbps (1:1)
6. Total Floor Area is around 10000 sqft

I am seeking Medical Coding work from the prospective hospitals/doctors/clinics who can make the full utilization of my facility.

I invite prospective work providers in the arena of Medical Coding and Billing, ensuring high quality professional ethics from my side.

Thanking You,

Sanjit Kumar Mishra,CPC

Posted by: Sanjit Kumar Mishra at April 17, 2006 06:33 AM

Hello,

We are a company (ISO certified:9001) located in India and are mostly into IT & ITES services with over 800 people. Our company has been serving a number of US and UK based companies as Outsourced IT and IT Enabled Services provider for the last 7 years. This has guaranteed a world class, top of the grade IT ( Customised software, ERP,Back office support) and BPO ( Data conversion,Type Setting, OCR, Data Entry,Insurance record, back office support etc) setup right at the heart of the city of Kolkata , India .

We are interested in partnering with you so that we can help you with some part of your work which you could probably outsource to us .

Looking forward to build up a strong relationship with your organization and hoping to serve you to the best of our abilities.

Thanking you.

With Best Regards,

Sudipto Mitra

TDCPL

C-22/7, Sagar Kinara HSG,

Sec-48,Nerul,

Mumbai-400706.

India

Posted by: Sudipto Mitra at April 18, 2006 02:05 AM

Hello,

Thanking you.

With Best Regards,

Sudipto Mitra

TDCPL

C-22/7, Sagar Kinara HSG,

Sec-48,Nerul,

Mumbai-400706.

India

Posted by: Sudipto Mitra at April 18, 2006 02:08 AM

Dear Sir / Madam,

Kumaran Hi Limited is a Public Limited Company involves in various Business activities and also concentrating in BPO and Software activities from July 2005. Right now we are working on a Data conversion process with 40 seats capacity and we are looking for Direct, Genuine, Continuous projects. I would be glad if you send us more details about the projects what you are handling/outsoursing.

For more details log on to our website www.kumaranhi.com

Expecting for favourable reply

Thanks & Regards
Shiva A
Business Development Manager
KUMARAN HI Limited,
Madurai, India

Posted by: shiva at May 9, 2006 06:58 AM

Hi iwant to know if any training centesr in legalbpo in hyderabad

Posted by: dmvalli at June 5, 2006 01:19 AM

we are having 10 systems and we are waiting for data conversion project and we have done the projects like pdf to doc , as per pdf, and form filling, and litigation coding. my mobile number is 9843965456.

Posted by: BALAJI.C at June 6, 2006 08:06 PM

We are engage in traing of IBM Main Frame & AS 400 training only for engineers , we are looking for allience to setup a BPO for accounting and also placement company who are ready to take our candidate for their projects related to Mainframe & AS-400

Posted by: Satyabrata at June 10, 2006 12:59 AM

Dear Sir,

My company running in fast five years in the field of Data Entry, Data Conversion, Forms Entry, OCR type of jobs handling in different companies.

Total Systems : 10 nos.

Total Operators : 27 nos.

UPS : 7 Kv

III Phase Current.

Note: Please Sir, kindly help me. currently no jobs my possession very bad so please please kindly help me. I am wait for Your response mail.

Thanking You

G.S. Magesh Kumar

Posted by: G.S. Magesh Kumar at June 13, 2006 05:10 AM

My Dear Reader

I am Rashmikant Raval, Vice President with M/S Mangalam Information Technologies Limited Ahmedabad India.

We are among India's largest BPO service providers. We have our involvements in varieties of services and details can be viewed from our web:www.mangalaminfotech.com

We are also in Cad/Cam services for UK/ USA/ EUROPE & Israel industries.

We are looking forward to the prospect of increasing India's share of the world market in BPO & Knowledge Services outsourcing.

You can contact us immediately to avail our services to best satisfaction of yours.

To learn more about our area of services to meet your business objectives,please e-mail us at:
rraval@mangalaminfotech.com,
corp@mangalaminfotech.com

Please logon to www.mangalaminfotech.com for more information

Regards
Rashmikant H Raval

Posted by: Vice President Rashmikant Raval at June 21, 2006 01:28 AM

Dear Sir/madam

It gives us great pleasure in introducing ourselves as a leading market, political, social, and Media research organisation in India. In the last five years, we have carried out extensive research almost all over the country. We have a team of trained filed research professionals across almost all states and linguistic regions of the country. We are just looking ahead with Projects, collaboration and works in that field if you can help in this.

Posted by: Dinesh at July 4, 2006 06:43 AM

Sir,
We are providing our services on the following :-

Email Marketing
Internet Marketing
Link Exchange
Site Searching
Data Entry
Form Filling
Data Conversion
Online Typing
Copy Paste

We are interested to work with you. So pls contact us if any eligible work is there for us. my email add is princegill_14@yahoo.com
Thanking you,
Your service provider
Prince Gill

Posted by: Prince gill at July 21, 2006 07:29 AM

My Dear Reader

I am Rashmikant Raval, Vice President with M/S Mangalam Information Technologies Limited Ahmedabad India.

We are among India's largest BPO (Business Process Outsourcing service providers). We have our involvements in varieties of services and details can be viewed from our web:www.mangalaminfotech.com

Mangalam Information Technologies is an IT-enabled services company providing efficient and cost effective Business Process Outsourcing and Back office services to clients worldwide. Our world class processes are managed by a team of dedicated and results-oriented professionals which allows us to match client requirements–on-time, every time. We provide services to the following industries: Healthcare, Legal, Insurance, Financial and Accounting, Market Research Transport & Cad-Cam

We are the BPO arm of Electrotherm (India) Ltd., one of the largest producers of Induction melting/heating equipment in India.

We are located in Ahmedabad, one of the fastest growing industrial cities in Western India with a population base of 4.4 million. Conveniently located 300 miles north of Mumbai with excellent air, rail and road connectivity, the city offers a huge pool of talented commerce graduates ideally suited for BPO operations. The city houses several world-class universities and offers direct flight connections from New York, Chicago, London and Singapore. Ahmedabad is an ideal BPO destination for companies looking to outsource from India.

We also provide our services in CAD/CAM for UK/ USA/ EUROPE & Israelbased companies.

We are looking forward to the prospect of increasing India's share of the world market in BPO & Knowledge Services outsourcing.

You can contact us immediately to avail our services to best satisfaction of yours.

To learn more about our area of services to meet your business objectives,please e-mail us at:

rraval@mangalaminfotech.com,
corp@mangalaminfotech.com

Please logon to www.mangalaminfotech.com for more information

Regards
Rashmikant H Raval
Mangalam Information Technologies Limited
601, 6th Floor, Parshwa Tower
Nr. Judges Bunglows
S.G. Highway, Ahmedabad – 380 054
Gujarat, India
Phone: +91-79-26871240, 26871241
rraval@mangalaminfotech.com,
corp@mangalaminfotech.com

Posted by: Vice President Rashmikant Raval at July 26, 2006 05:03 AM

My Dear Reader
sub: Outsourcing -Mangalam Information Technologies - BPO & Back Office IT Services India.