www.BPODigest.com i-Vortal

Indian BPOs face massive challenges: Nilekani

High labour attrition, poor infrastructure and lack of data protection laws could derail India's booming outsourcing industry, the CEO of Indian software giant Infosys Technologies said Wednesday.
Nandan Nilekani, chief executive officer of Infosys Technologies, India's second-biggest software exporter, said business process outsourcing (BPO) was based on reputation and urged the industry to deliver quality work.

"Every year, about 70,000 jobs are added and the main challenge is how to attract people," he told delegates at a conference held by NASSCOM, India's leading information technology body, in the southern city of Bangalore.

"The challenge is also how to retain the pool. It's a collective challenge. We require a holistic approach to expand the pool and train people. The question here is how to retain the manpower to deliver quality and value."

Source: Indian BPOs face massive challenges: Nilekani - Sify.com